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Tuesday, October 27

Features

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MC Celebrates Grand Opening of Cybersecurity Lab at Germantown Campus

President's Corner

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President's Corner Message: Dr. Pollard Talks About Visit from the Chief of Police, Student Safety, BOT Meeting

Need to Know

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Montgomery College Board of Trustees Reviews $68 Million in Capital Projects

MC in the News

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Cultural Arts Center Honored with Design Excellence Award by Montgomery County Planning Department

Compliance Office

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National Compliance Awareness Week - Nov 2-6

HRSTM

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National Disability Employment Awareness Month 2015

College/Campus News

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Faculty Book Event: "Latinos in the Metro Washington Area" Thursday in the Germantown Campus Library

MC Events

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Focus on Transfer - Information Session on UMBC on Oct. 30

Arts at MC

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MC/AFI Film Series Screening of "Detour" Wednesday at 6:30 p.m., AFI Silver Theatre

Community Engagement

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Hispanic Heritage Month Proclamation Presented at Luis Enrique Concert

Professional Development

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Helpful Tips for Preparing Your Professional Development Leave Application: Workshop on Nov. 10

Student Affairs

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Adult Student Focus Groups to Be Held On All Campuses

Campus Sports News

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Raptors Men's Soccer Takes Top Seed in NJCAA Region XX Tournament

Accolades

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Montgomery College Students' Essays Featured in Literary Journal

Multicultural/Diversity Class: "MC's Culture of Service Excellence"

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Category: Professional Development

Published: Oct 27 2015 12:00AM

<u>Three Sessions Offered at 8:45 a.m. - 4:15 p.m. in 40 WG, 115A:</u>

Thursday, October 29, 2015
Thursday, February 25, 2016
Wednesday, May 4, 2016

<i>This class is also part of the Customer Service Learning Pathway.</i>

A climate of civility, respect, and dedication to excellence is the hallmark of working relationships at Montgomery College. This newly redesigned and interactive class provides knowledge and tools for Montgomery College team members to achieve excellence in the service, outreach, and support we provide to our diverse students, faculty, and staff.

Upon completion of this class, you will be able to:<ul><li>Discuss the Service Excellence Creed and the College's values</li<li>Demonstrate the components of the LEARN model of service</li><li>Discuss service recovery</li><li>Practice "sticky situations"</li><li>Pledge a service commitment</li><li>Satisfy the multicultural/diversity requirement </li></ul><b>To register,</b> log into MC Learns at http://appserv.montgomerycollege.edu/signup/user/ and view these classes under the "Multiculturalism & Diversity" category.

<b>See attached flyer</b> for more information on the Customer Service Learning Pathway.

_____________________________________
<i>Sponsored by the HRSTM Center for Professional & Organizational Development </i>

Related Media

  1. MulticulturalMC.jpg
  2. LP Customer Service Marketing Flyer.pdf


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