Montgomery College print logo

Tuesday, October 27


Display Image

MC Celebrates Grand Opening of Cybersecurity Lab at Germantown Campus

President's Corner

Display Image

President's Corner Message: Dr. Pollard Talks About Visit from the Chief of Police, Student Safety, BOT Meeting

Need to Know

Display Image

Montgomery College Board of Trustees Reviews $68 Million in Capital Projects

MC in the News

Display Image

Cultural Arts Center Honored with Design Excellence Award by Montgomery County Planning Department


Display Image

Montgomery College Students' Essays Featured in Literary Journal

Compliance Office

Display Image

National Compliance Awareness Week - Nov 2-6

Professional Development

Display Image

Helpful Tips for Preparing Your Professional Development Leave Application: Workshop on Nov. 10

Campus Sports News

Display Image

Raptors Men's Soccer Takes Top Seed in NJCAA Region XX Tournament

Community Engagement

Display Image

Hispanic Heritage Month Proclamation Presented at Luis Enrique Concert

College/Campus News

Display Image

Faculty Book Event: "Latinos in the Metro Washington Area" Thursday in the Germantown Campus Library


Display Image

National Disability Employment Awareness Month 2015

MC Events

Display Image

Focus on Transfer - Information Session on UMBC on Oct. 30

Arts at MC

Display Image

MC/AFI Film Series Screening of "Detour" Wednesday at 6:30 p.m., AFI Silver Theatre

Student Affairs

Display Image

Adult Student Focus Groups to Be Held On All Campuses

Multicultural/Diversity Class: "MC's Culture of Service Excellence"

Display Image

Category: Professional Development

Published: 2015-10-27 00:00:01.000

<u>Three Sessions Offered at 8:45 a.m. - 4:15 p.m. in 40 WG, 115A:</u>

Thursday, October 29, 2015
Thursday, February 25, 2016
Wednesday, May 4, 2016

<i>This class is also part of the Customer Service Learning Pathway.</i>

A climate of civility, respect, and dedication to excellence is the hallmark of working relationships at Montgomery College. This newly redesigned and interactive class provides knowledge and tools for Montgomery College team members to achieve excellence in the service, outreach, and support we provide to our diverse students, faculty, and staff.

Upon completion of this class, you will be able to:<ul><li>Discuss the Service Excellence Creed and the College's values</li<li>Demonstrate the components of the LEARN model of service</li><li>Discuss service recovery</li><li>Practice "sticky situations"</li><li>Pledge a service commitment</li><li>Satisfy the multicultural/diversity requirement </li></ul><b>To register,</b> log into MC Learns at and view these classes under the "Multiculturalism & Diversity" category.

<b>See attached flyer</b> for more information on the Customer Service Learning Pathway.

<i>Sponsored by the HRSTM Center for Professional & Organizational Development </i>

Related Media

  1. MulticulturalMC.jpg
  2. LP Customer Service Marketing Flyer.pdf

Authentication Required

Montgomery College

Montgomery County, MD


©2020, Montgomery College